FAQs

All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at shop@commoncause.org. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. 

All items must be returned: 

● Unused and in the same condition as received

●  In the original packaging

●  With the packing slip

○  For returns: a note stating why the item is being returned

○  For exchanges: a note with the new item and size preferred. 

*In the event an item arrives damaged or is incorrect, please email us at shop@commoncause.org with a picture of the item.

Gift cards are non-returnable and non-refundable.

Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you by email. Please note that the refund may take up to 10 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.

If you do not see the credit posted on your statement, please double-check and see if the refund is pending. Then contact your credit card company/bank; it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at shop@commoncause.org

Only regular-priced items may be returned; sale/clearance items are final sale and cannot be returned.

Processing an exchange can take up to 14 business days once we receive the return. A new order will be created, provided the item is in stock*, and tracking information will be emailed to you once the new order is shipped.

*If the item is sold out, we will email you.

To return/exchange your item, please email us at shop@commoncause.org

When you are returning or exchanging an item, please email us at shop@commoncause.org

● Shipping costs are non-refundable.

● Processing an exchange can take up to 14 business days once we receive the return. A new order will be created, and the tracking information will be emailed once the new order is shipped.

If you have any questions on how to return your item, please contact us at shop@commoncause.org

If you have not received your order within 10 business days, please email us at shop@commoncause.org so we can check on your order and any delivery issues.